Return Policy

To initiate a return or refund, buyers need to take a photo or video to prove clearly that the products are with defects.

Returns
Our policy lasts 14 days. If 14 days have gone after the parcel is delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The replacement or return will only be sent after we receive the returned products.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your PayPal account again.
Then contact PayPal, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at general@musicboxgiftideas.com.

Shipping
To return your product, you should mail your product to: PO BOX 226, TUEN MUN CENTRAL POST OFFICE, TUEN MUN, HONG KONG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.